Apartment Cleaning Services in Toronto FAQ


What services are included in apartment cleaning?

Dos-Pro apartment cleaning services typically include a comprehensive range of tasks such as dusting, vacuuming, mopping floors, cleaning bathrooms, sanitizing kitchen surfaces, and emptying trash bins. Additional services may also be available upon request, like window cleaning, deep cleaning, and organizing.

How often should I schedule apartment cleaning?

The frequency of cleaning depends on your specific needs and preferences. Many clients opt for weekly or bi-weekly cleaning to maintain a consistently tidy space. However, you can also choose monthly or one-time cleaning for special occasions or after a move-out.

Do you provide the cleaning products and equipment?

We are a professional cleaning service company in Toronto, and we bring our own eco-friendly cleaning products and equipment. However, we may offer the option to use your preferred cleaning products if you have specific requirements or allergies.

Is the cleaning staff vetted and background-checked?

At Dos-Pro, we conduct thorough background checks on our employees to ensure they are trustworthy and reliable. Our Background checks include criminal history checks, reference checks, and employment verification. By conducting thorough background checks, we aim to hire cleaners who have a clean record and demonstrate honesty and integrity. We also provide training to our staff, ensuring they are equipped with the necessary skills and knowledge to deliver high-quality cleaning services.

Can I request a customized cleaning plan for my apartment?

Absolutely! We are flexible and can tailor our offerings to meet your unique needs. Whether you have specific areas that require extra attention or certain tasks you’d like to exclude, discuss your requirements with us, and we will accommodate your preferences.

How long will it take to clean my apartment?

The time it takes to clean an apartment depends on its size, condition, and the specific services requested. A standard one-bedroom apartment may take anywhere from 1 to 2 hours, while larger apartments or those with more extensive cleaning needs might require more time.

Is the cleaning service insured?

 We are a reputable company and have both the general liability insurance and workers compensation insurance. This ensures that we protect our clients and employees in case of accidents or damages during the cleaning process. 

How much does apartment cleaning in Toronto cost?

Cleaning costs vary depending on factors such as the size of the apartment, the level of cleaning required, and the frequency of service. Check out our detailed pricing or call us on 6476608046 to request for a quote. 

Can I trust the cleaners to respect my privacy and belongings?

Our company prioritizes customer trust and confidentiality. We have clear policies in place to ensure the privacy of our clients and we treat personal belongings with care and respect. We have stringent vetting procedures, including background checks, references, and interviews, to ensure our cleaners are reliable and trustworthy.

How do I schedule or cancel a cleaning appointment?

Scheduling or canceling a cleaning appointment is usually straightforward. At Dos-Pro, allow you to book services online or via phone. For cancellations, inform us a 24hr notice advance notice as per our cancellation policy failure to which it will attract penalty charges.

What if I’m not satisfied with the cleaning service?

Dos-Pro is a reliable cleaning company, and we strive for customer satisfaction. If you’re not happy with the service provided, contact us immediately to discuss your concerns. We analyze and may offer a re-cleaning or refund to settle the issue.

Can I provide feedback or specific instructions to the cleaning team?

Yes, you can provide feedback and instructions to the cleaning team. Good communication is key to getting the desired results. Share any special instructions or areas of focus during the booking process or directly with the cleaners when they arrive.

Is there a discount for recurring cleaning services?

We offer discounts and special rates for customers who book regularly. Our apartment cleaning discounts are, Bi/Weekly- 12%, Tri/Weekly- 10%, Monthly- 5%.  We provide specific details on how our pricing structure works and any incentives we offer for ongoing services.

How far in advance should I book the cleaning service?

Booking in advance is recommended, especially during peak seasons when we may have a busy schedule. To ensure your preferred date and time, try to book at least a week ahead, if possible.

More on our Apartment cleaning service here. http://www.dosproclean.ca/apartment-cleaning-services-in-toronto



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