Residential Cleaning Services in Toronto FAQ.


How much does residential cleaning in Toronto typically cost?

The cost of residential cleaning services in Toronto can vary depending on factors such as the size of your home, the specific services requested, and the frequency of cleaning. On average, you can expect to pay between $100 and $200 for a standard cleaning of a one or two-bedroom apartment, while larger homes may range from $200 to $300 or more. Check out our pricing for exact charges.

What services are included in a standard residential cleaning package?

A standard residential cleaning package typically includes dusting and wiping surfaces, vacuuming and mopping floors, cleaning bathrooms (including toilets, sinks, and showers), cleaning the kitchen (countertops, appliances, and sinks), and taking out the trash. Additional services such as window cleaning, carpet cleaning, and deep cleaning may be available for an extra fee.

What are your payment terms?

We accept various payment methods, including cash, credit/debit cards, and cheques. Please note that the availability of payment methods may vary depending on your location.

When is payment due?

Payment is typically due upon completion of the cleaning service. Our cleaners will provide you with an invoice detailing the services provided and the total amount due. We kindly request that you settle the payment promptly.

Are there any cancellation fees?

We understand that schedules can change unexpectedly. If you need to cancel or reschedule a cleaning appointment, we kindly request that you provide us with at least 24 hours’ notice. Failure to do so may result in a cancellation fee. The fee amount, if applicable, will be communicated to you at the time of cancellation.

Can I get a refund?

We strive for customer satisfaction and take our services seriously. If you encounter any issues or are dissatisfied with the cleaning service provided, please contact our customer support as soon as possible. Refund policies may vary depending on the circumstances, and our team will work with you to find a suitable resolution.

Can I schedule a one-time cleaning service or is it only available as a recurring service?

We offer both one-time cleaning and recurring services options for the Residential cleaning services in Toronto.  If you only require a single cleaning session, you can schedule a one-time service. However, if you prefer regular cleaning to maintain the cleanliness of your home, you can arrange for weekly, bi-weekly, or monthly cleanings. We have a flexible scheduling plan where you can also book online or call us on 6476608046 for bookings. 

Do I need to be present at home during the cleaning service?

Whether you need to be present during the cleaning service depends on your personal preference and comfort level. Many homeowners choose to provide access to their homes while they are away, granting our professional cleaning team entry to clean. At DOS-PRO Cleaning, we maintain strict confidentiality and security protocols to ensure the safety of your home.

Are the cleaning products used safe and environmentally friendly?

Yes, we offer professional cleaning services. Therefore, we prioritize the use of safe and environmentally friendly cleaning products. We use non-toxic, biodegradable, and eco-friendly solutions to minimize the impact on both your health and the environment. If you have specific preferences or concerns, it’s best to discuss them with us beforehand.

What measures are taken to ensure the security and privacy of my home?

At DOS-PRO Cleaning, we prioritize the security and privacy of your home. We have implemented several measures to safeguard your personal information and ensure the safety of your premises. Here are some of the steps we take:

a. Strict Background Checks: We conduct thorough background checks on all our cleaning professionals to ensure they have a clean record. This includes criminal background checks, employment verification, and reference checks.

b. Trusted Professionals: Our cleaning professionals are carefully selected and vetted for their expertise and trustworthiness. We strive to hire experienced individuals with a proven track record in the industry.

c. Confidentiality Agreement: Each cleaning professional signs a confidentiality agreement to protect the privacy of our clients. They are bound by strict confidentiality rules, ensuring that your personal information remains secure.

d. Secure Data Handling: We employ industry-standard protocols to securely handle and store your personal information. Our systems are regularly updated and monitored to mitigate the risk of data breaches.

e. Encryption and Technology: We utilize encryption technology to protect sensitive information during transmission and storage. This ensures that your data remains encrypted and inaccessible to unauthorized individuals.

f. Employee Training: Our cleaning professionals undergo regular training sessions to enhance their knowledge of security and privacy best practices. We emphasize the importance of respecting your privacy and maintaining confidentiality.

Are the cleaning professionals insured and bonded in case of any accidental damage during the service?

Yes, all our cleaning professionals are insured and bonded to provide you peace of mind in the unlikely event of accidental damage during the service. Our insurance coverage includes:

a. General Liability Insurance: This policy covers accidental damage to your property caused by our cleaning professionals. In case of any mishaps, the insurance will cover the cost of repairs or replacement, up to the policy limits.

b. Bonding: Our cleaning professionals are bonded, which means that in case of any theft or loss of your personal belongings during the service, you are protected. The bonding coverage ensures that you are compensated for any losses resulting from such incidents.

Please note that our insurance and bonding coverage may have specific terms and conditions. For further details, we encourage you to review our terms of service or contact our customer support team, who will be happy to provide you with more information on the coverage.

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